Synectic’s technical staff include Engineers, Field Technicians, Communications Experts and support staff, with over 400 combined years of experience on Avaya Communication platforms, specializing in SME products.
We understand that your communication system is the lifeblood of your business – and will strive to exceed your expectations in maintaining and servicing your system.
Synectic’s maintenance customers receive priority service over all other dispatch requests, including emergency on site response, if necessary.
Over 95% of all calls into our Technical Support Center are resolved remotely, the same day the ticket is generated. We value your time, and our record for resolving tickets, demonstrates this to our customers.
Synectic offers a variety of maintenance plans, varying from simple remote programming assistance to all-inclusive complete coverage. Our diverse offerings ensure that we have a plan that will work best for your needs.
Synectic provides priority response for Synectic Maintenance customers. Synectic will respond with maintenance service for Maintenance customer’s major failures within four (4) hours of notification. Synectic will respond with maintenance service for Maintenance customer’s minor failures, the next business day by 5:00 p.m.
Contact us today to learn how Synectic partners with you to develop a communications system that fits your needs today and expands easily to meet your growth and the demands of tomorrow's technology.